Careers

Careers

An Elite Agency Seeking Elite Talent

We’re always excited to meet future work-family members who are compassionate, wicked-smart, humble, enthusiastic, innovative, collaborative, curious, diverse, impact-driven and uber-playful people.  If you don’t see an open position that leverages your experience and skills, email us your resume anyway, we’d love to meet you.

Current Openings

Sales Director

We are seeking an experienced Sales Director to join our growing team.

The Sales Director is accountable for driving customer acquisition and revenue growth objectives against individual targets for the company and developing and executing all key growth sales strategies.

Key responsibilities include:

• Meet or exceed annual sales targets within an assigned region

• Develop and implement strategic sales plans to accommodate company goals

• Articulate Bishop-McCann’s services, positioning us within the market and industry against our competitors

• Lead the sales process from planning stage to close

• Lead and participate in the RFP and RFI process, including qualifying leads

• Collaborate with internal teams through the sales process (marketing, finance, creative, logistics and production)

• Communicate, present and influence effectively at the executive and c-level

• Participating in Sales/Leadership meetings to provide departmental insight and collaborate in general business decisions regarding strategy, delivery and client focus

• Represent Bishop-McCann at industry events and meetings

 

Desired experience and skills and competencies:

• Alignment with Bishop-McCann’s core values. This means having integrity and being impact-driven, compassionate, collaborative, enthusiastic, curious and playful is part of your DNA

• Excellent listening, negotiation and presentation skills

• Strong written, verbal and interpersonal communication skills

• Proven sales experience, consistently meeting or exceeding targets, in the meeting, event and incentives industry

• Proven ability to drive the sales process from plan to close

• A strong book of business and a keen ability to strategically partner with clients

• Collaborative approach to working with internal and external teams

• Experience in marketing with a gift for story-telling

• Ambitious and results-driven

• Entrepreneurial, flexible and hands-on

 

Other requirements:

• Bachelor’s degree or equivalent work experience

• Minimum of 5 years in the meeting and incentive travel industry

• Proficiency with CRM, Outlook, Word, Excel, PowerPoint, Skype for Business

• Willingness to travel

To apply: please send your cover letter stating salary requirements and resume to work@bishopmccann.com. Applications will be considered upon receipt. Bishop-McCann strives for diversity and inclusion and we are an Equal Opportunity Employer.

Director, Program Operations

We are seeking a full-time Director of Program Operations to lead our Lincolnshire, IL (in the Greater Chicago area) operations team.

Key Responsibilities include:

Department Lead

Set and communicate departmental standards and goals. Implement development and training programs at team level. Lead and attend weekly departmental meetings.

Department Liaison

Collaborate with Account Director(s), Production, Creative Services, Graphic Services, Sourcing, Air Travel, Finance and Sales.

Participate in the RFP/RFI process as required, in collaboration with the marketing and sales teams.

Represent the Chicago program operations team in companywide meetings and during business reviews with the leadership team.

Budgets & Profitability

Work with the executive leadership team to assess performance and meet profitability goals. Participate in the annual business review.

Empowerment and Accountability

Hold regular 1:1 meetings with direct reports, provide coaching, empowerment and accountability as needed; collaborate with others to ensure relevant feedback is shared and communicated.

Organizational Structure

Interview and hire new Program Managers, Program Coordinators and other Operations contractors and employees as budgeted. Participate in Sourcing and Air Travel final round interviews. Recommend departmental changes: promotions, responsibilities, functional structure, etc.

Client Service

Serve as Account Director on designated clients. Oversee purchasing process and monitor all meetings and communicate program management plan to the appropriate departments. Provide client feedback to all departments on a regular basis.

Resourcing of Program Teams

Strategically assign program teams based on relevant criteria (client/CS requests, availability, stretch opportunities, passion and diversity)

Office Operations

Oversee Lincolnshire office operations to ensure efficient and happy daily operations, including office camaraderie initiatives. Direct office manager on ongoing projects.

Program Management

Plan and execute programs if needed as a Program Manager, including budget development, logistical planning, leading client and internal meetings, program reconciliation and reporting.

Attend client meetings and events as needed to ensure highest level of service is consistently being delivered to grow client relationships.

SKILLS & COMPETENCIES

  • Strong people lead with experience in performance management, people development and team motivation.
  • Strong written, verbal and interpersonal communication skills.
  • Collaborative approach to working with internal teams.
  • Ability to strategically resource/staff programs based on availability, skills, client insights, stretch opportunities, etc.
  • Great attention when it comes to those small details.
  • Even-keel nature when dealing with stress.
  • Strategic relationship builder and client manager.

MINIMUM REQUIREMENTS

  • Bachelor’s degree or equivalent work experience.
  • Minimum of 10 years’ experience in the meeting and incentive travel industry.
  • Experience managing team and direct reports.
  • Strong communication and organizational skills, both written and verbal.
  • Strong computer skills to include MS Outlook, CRM, Word, Excel and PowerPoint.
  • Ability to multi-task and prioritize.
  • CMP or CMM certification preferred.
  • Ability to travel.
  • Positive and dependable team player.

This is ideal for a superstar who is a great listener, a strategic thinker, a flexible problem-solver and loves to assess, develop and mentor individuals and teams. Alignment with our company values is important – that means you’re curious, impact-driven, compassionate, collaborative and playful.

This position offers a competitive total rewards package that includes base salary, incentive bonus, medical, dental, vision, 401k and 18 vacation days (and more).

Bishop-McCann strives for diversity and is proud to be an Equal Opportunity Employer.

To apply for this position please send us your cover letter (through LinkedIn or directly through our email link) stating your salary requirements (or history if you prefer) and a resume. Only complete applications will be considered and this post will remain active until the position is filled.

 

Program Manager

We are seeking a full-time Program (Meeting) Manager to join our Lincolnshire, IL (Greater Chicago area) operations team.

Key Responsibilities include:

Client Services

  • Develop and maintain client relationships by delivering a high level of customer service.
  • Deliver innovation and creativity that set us apart from our competition. Strive to delight the customer and exceed their expectations.
  • Ensure operational processes and procedures are followed and meet strict program deadlines and budget requirements.
  • Attend client meetings and events as needed to ensure the highest level of service is being delivered and grow client relationships.Program Management
  • Create, distribute and maintain program planning documents.
  • Develop and monitor program budget utilizing approved budget templates and standards. Monitor room blocks, attrition dates and other critical deadlines against the contract to ensure timely processing of deposits, payments and invoices, and proper coding of each.
  • Maximize value by effectively maintaining cost savings and avoidance data for each program. Create and analyze comprehensive reports as required.
  • Responsible for the overall design, development and maintenance of registration websites.
  • Contribute ideas for process improvement and suggestions to increase efficiency.
  • Manage vendor RFP process, contract negotiation and management, vendor performance evaluation and documentation.
  • Ensure the management of the air travel component of programs to maximize cost savings.
  • Ensure all final budget reconciliations are completed post program.
  • Source onsite support via our lead travel directors and travel staff and provide leadership to the team.
  • Travel on-site to programs as needed.Resource Management
  • Work with Program Coordinator(s) to develop a project timeline and track progress, target dates and deadlines.
  • Delegate appropriate responsibilities to Program Coordinators; provide guidance and cross-train throughout the planning process. Serve as mentor, coach, guide and help with problem solving to junior staff.
  • Provide post program feedback and evaluation data to the team for the purpose of future reference regarding the overall quality of hotel/venue, staff, service, condition of property, etc.
  • Collaborate with other teams (staffing, sourcing, air travel, creative services, production) to deliver on-brand program experiences.Team Participation
  • Actively participate in weekly team meetings.
  • Participate in company meetings, conference calls and events to maintain a high level of information sharing with all associates.
  • Maintain positive relationships with team members and vendors.Business Development
  • Strengthen relationships with existing clients.
  • Participate in vendor and client visits as needed.
  • Work with the team as needed to respond to requests for reporting, proposals and special projects.
  • Attend at least one industry function per year to increase the visibility of our brand.

Program Coordinator

We are seeking a full-time Program Coordinator to join our Lincolnshire, IL operations team.

This position is responsible for supporting program managers by executing contracts and program features and the day to day responsibilities include:

Client Services and Program Management:

  • Developing and maintaining client relationships by delivering the highest level of customer service.
  • Proactively responding to client requests and inquiries in a timely manner.
  • Generating and preparing registration reports.
  • Assisting with the design and development of registration websites.
  • Ensuring operational procedures and processes are being met according to the agreed timeline.
  • Developing pre-program materials (print and electronic) including luggage tags, brochures and feedback cards.
  • Researching various program elements: venues to room drop gifts.
  • Organizing program instructional binders.
  • Maintaining accurate participant information including arrival and departure manifests and rooming lists. Managing changes (additions, cancellations, etc).
  • Managing expense reimbursements.
  • Arranging for the building and shipping of trip kits (think office on wheels) for each program.
  • Supporting the vendor RFP process, contract negotiation and management, vendor performance evaluation and documentation in partnership with the Program Manager.

Business Development:

  • Strengthening relationships with existing clients.
  • Participating with vendor and client visits as needed.
  • Working with the team to respond to proposals, reporting requests and special projects.
  • Attending at least one industry function per year to increase the company’s visibility.

Team Participation:

  • Working closely with Program Managers to ensure program success.
  • Actively participating in regular team meetings to review activity, sourcing, staffing and program status.
  • Maintaining collaborative and positive working relationships with all associates.
  • Maintaining an archive and current working drafts of program files and templates.

Ideally we would like candidates with strong communication skills,strong anticipation skills, meeting coordination experience and 3-5 years of industry experience: hospitality or corporate meeting planning. Experience with cvent, CRM and MS Office is necessary.

To apply:

Please email us (1) a cover letter stating your interest in the role and your salary requirements and (2) your resume to work@bishopmccann.com. This job ad will remain live until the position is filled.

Join us for a hands-on Apprenticeship

The mission of our Internship Program is two fold:

  1. We want to help grow and mentor Generation Next, our future leaders. We have the very best talent in the industry—join us for a hands-on experience working alongside our people.
  2. We want to be challenged and we want to learn from different perspectives. We want to surround ourselves and collaborate with students who bring an outside point of view. We know we’ll learn just as much as you do.

The Schedule

We review applications November 1 – December 1 for the Winter/Spring program, which begins January 1st.

We review applications May 1 – June 1 for the Summer/Fall program, which begins July 1st.

Opportunities vary each season. Please check our careers page for available opportunities.

Q&A

Q: What makes Bishop-McCann’s Apprenticeship program different?

A: We partner interns with Bishop-McCann associates who are passionate about working with and developing interns. We also want this to be valuable real-world work experience.

Q: What if I’m still in school during the program dates?

A: We’re open to exploring part-time schedules; individual listings will describe any schedule requirements.

Q: Will I get school credit?

A: We will work with various school’s programs and requirements to secure school credit when possible.

Q: Are internships paid?

A: Yes. We offer an hourly or daily stipend depending on the position.

Q: What are my responsibilities?

A: We want our interns to actively participate, to contribute to the success of our projects, to give feedback and at the end of the program to share key learnings in a companywide meeting.

Q: What’s the interview process?

A: We have a three-stage interview process, including a case study round interview, before we make any internship offers.

Q: Is a full time position guaranteed at the end of my program?

A: We can’t guarantee job placement, but we would love to explore any available opportunities with you and will support your career development as much as we can.

Not Seeing a Good Fit?

We could be launching a search for your dream position any minute so send us your resume anyway. Resumes, digital-porfolios and letters of interest can be sent to work@bishopmccann.com and someone from our Talent & Culture team will be in touch.

Bishop-McCann strives for diversity and is proud to be an Equal Opportunity Employer.