High Value Travel Team

High Value Travel Team

High Value Travel Team

Bishop-McCann Air Travel Management

Air Department Delivers High Value for Pharmaceutical Company’s National Sales Meeting

Challenge/Opportunity:

Planning for an event is a lot of work, but what happens when you throw in a massive winter storm shutting down travel just a few days before a big event? To some, that means the only option is to cancel, but to Bishop-McCann, it means it’s time to figure out another way to get people there on time.

In 2016, Winter Storm Jonas hit 3 days before a main arrival day for a national sales meeting. With about 4,000 attendees, multiple divisions and variable booking parameters, the Bishop-McCann Travel Team began figuring out the best way to make sure everything would still run smoothly.

Response/Solution:

Bishop-McCann is a full-service travel management company– experts in meeting planning and air management. Because of our experience a problem like a winter storm striking days before an event was something we could handle while still saving our client money.

For this situation, our Travel Team focused on quick turnaround on airline reservations resulting in client savings by capitalizing on constant monitoring of flight inventory and availability. The team sourced extra hours and staffing provided more than 600 changes in those critical 3 days.

With decisions that Bishop-McCann makes, like pushing the lowest logical airfare, strictly monitoring and promoting travel policy adherence and managing unused tickets for maximum utilization of funds prior to expiration, we ensure that our clients save as much money as possible without sacrificing the value of any experience.

Additionally, because we’re extremely practiced in the world of air management, we’re also experts in change management, for example, last minute changes due to weather like Winter Storm Jonas.

Outcome/Result:

Because we strive to provide exceptional customer service and have the people to do it, our Travel Team and air department was able to keep the arrival dates and departure dates as originally planned, despite the harsh winter weather.

As an added bonus to the client while simultaneously reinforcing our expert-status, even under the many changes that happened in just 72 hours, Bishop-McCann was able to partner with the client’s current corporate agency with VIP changes.

Air Travel Management
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