Careers

Careers

An Elite Agency Seeking Elite Talent

We’re always excited to meet future work-family members who are compassionate, wicked-smart, humble, enthusiastic, innovative, collaborative, curious, diverse, impact-driven and uber-playful people.  If you don’t see an open position that leverages your experience and skills, email us your resume anyway, we’d love to meet you.

Current Openings

Sales Director

We are seeking an experienced Sales Director to join our growing team.

The Sales Director is accountable for driving customer acquisition and revenue growth objectives against individual targets for the company and developing and executing all key growth sales strategies.

Key responsibilities include:

• Meet or exceed annual sales targets within an assigned region

• Develop and implement strategic sales plans to accommodate company goals

• Articulate Bishop-McCann’s services, positioning us within the market and industry against our competitors

• Lead the sales process from planning stage to close

• Lead and participate in the RFP and RFI process, including qualifying leads

• Collaborate with internal teams through the sales process (marketing, finance, creative, logistics and production)

• Communicate, present and influence effectively at the executive and c-level

• Participating in Sales/Leadership meetings to provide departmental insight and collaborate in general business decisions regarding strategy, delivery and client focus

• Represent Bishop-McCann at industry events and meetings

 

Desired experience and skills and competencies:

• Alignment with Bishop-McCann’s core values. This means having integrity and being impact-driven, compassionate, collaborative, enthusiastic, curious and playful is part of your DNA

• Excellent listening, negotiation and presentation skills

• Strong written, verbal and interpersonal communication skills

• Proven sales experience, consistently meeting or exceeding targets, in the meeting, event and incentives industry

• Proven ability to drive the sales process from plan to close

• A strong book of business and a keen ability to strategically partner with clients

• Collaborative approach to working with internal and external teams

• Experience in marketing with a gift for story-telling

• Ambitious and results-driven

• Entrepreneurial, flexible and hands-on

 

Other requirements:

• Bachelor’s degree or equivalent work experience

• Minimum of 5 years in the meeting and incentive travel industry

• Proficiency with CRM, Outlook, Word, Excel, PowerPoint, Skype for Business

• Willingness to travel

To apply: please send your cover letter stating salary requirements and resume to work@bishopmccann.com. Applications will be considered upon receipt. Bishop-McCann strives for diversity and inclusion and we are an Equal Opportunity Employer.

Director, Program Operations

We are seeking a full-time Director of Program Operations to lead our Lincolnshire, IL (in the Greater Chicago area) operations team.

Key Responsibilities include:

Department Lead

Set and communicate departmental standards and goals. Implement development and training programs at team level. Lead and attend weekly departmental meetings.

Department Liaison

Collaborate with Account Director(s), Production, Creative Services, Graphic Services, Sourcing, Air Travel, Finance and Sales.

Participate in the RFP/RFI process as required, in collaboration with the marketing and sales teams.

Represent the Chicago program operations team in companywide meetings and during business reviews with the leadership team.

Budgets & Profitability

Work with the executive leadership team to assess performance and meet profitability goals. Participate in the annual business review.

Empowerment and Accountability

Hold regular 1:1 meetings with direct reports, provide coaching, empowerment and accountability as needed; collaborate with others to ensure relevant feedback is shared and communicated.

Organizational Structure

Interview and hire new Program Managers, Program Coordinators and other Operations contractors and employees as budgeted. Participate in Sourcing and Air Travel final round interviews. Recommend departmental changes: promotions, responsibilities, functional structure, etc.

Client Service

Serve as Account Director on designated clients. Oversee purchasing process and monitor all meetings and communicate program management plan to the appropriate departments. Provide client feedback to all departments on a regular basis.

Resourcing of Program Teams

Strategically assign program teams based on relevant criteria (client/CS requests, availability, stretch opportunities, passion and diversity)

Office Operations

Oversee Lincolnshire office operations to ensure efficient and happy daily operations, including office camaraderie initiatives. Direct office manager on ongoing projects.

Program Management

Plan and execute programs if needed as a Program Manager, including budget development, logistical planning, leading client and internal meetings, program reconciliation and reporting.

Attend client meetings and events as needed to ensure highest level of service is consistently being delivered to grow client relationships.

SKILLS & COMPETENCIES

  • Strong people lead with experience in performance management, people development and team motivation.
  • Strong written, verbal and interpersonal communication skills.
  • Collaborative approach to working with internal teams.
  • Ability to strategically resource/staff programs based on availability, skills, client insights, stretch opportunities, etc.
  • Great attention when it comes to those small details.
  • Even-keel nature when dealing with stress.
  • Strategic relationship builder and client manager.

MINIMUM REQUIREMENTS

  • Bachelor’s degree or equivalent work experience.
  • Minimum of 10 years’ experience in the meeting and incentive travel industry.
  • Experience managing team and direct reports.
  • Strong communication and organizational skills, both written and verbal.
  • Strong computer skills to include MS Outlook, CRM, Word, Excel and PowerPoint.
  • Ability to multi-task and prioritize.
  • CMP or CMM certification preferred.
  • Ability to travel.
  • Positive and dependable team player.

This is ideal for a superstar who is a great listener, a strategic thinker, a flexible problem-solver and loves to assess, develop and mentor individuals and teams. Alignment with our company values is important – that means you’re curious, impact-driven, compassionate, collaborative and playful.

This position offers a competitive total rewards package that includes base salary, incentive bonus, medical, dental, vision, 401k and 18 vacation days (and more).

Bishop-McCann strives for diversity and is proud to be an Equal Opportunity Employer.

To apply for this position please send us your cover letter (through LinkedIn or directly through our email link) stating your salary requirements (or history if you prefer) and a resume. Only complete applications will be considered and this post will remain active until the position is filled.

 

Director, Digital Solutions

We’re looking for a full-time tech-savvy Director, Digital Solutions to join our team, based from our Kansas City, MO or Lincolnshire, IL offices.

Key Responsibilities include:

TEAM MANAGEMENT

  • Develop streamlined in-house processes for digital solutions (digital briefs/requests, solutions/offering, timelines and pricing)
  • Work closely with Program Operations team to resource digital projects and ensure program success.
  • Manage and grow digital solutions team
  • Coach and develop junior team members and program coordinators on digital capabilities
  • Manage team budgets.
  • Establish in-house thought leadership re: technology trends and organize educational opportunities.
  • Collaborate with Graphic Services, Creative Services and Sales & Marketing on internal and external client projects.
  • Manage external digital partner relationships.
  • Participate in company meetings, conference calls and events to maintain a high level of communication with all associates.
  • Maintain positive relationships with team members and vendors, while delivering a high-level of customer service.

TECHNOLOGY SOLUTIONS & PROJECT MANAGEMENT

  • Ensure that digital solutions margins are met quarterly.
  • Create, test, deliver and troubleshoot registration websites within established timelines.
  • Recommend and provide creative website ideas, graphic solutions and unique implementation elements to fit client needs.
  • Manage and maintain meeting app content (uploading attendees, sending out push notifications, adding speaker/maps/sponsors/vendors).
  • Establish solutions to offset cost of app to meeting sponsors – creating unique surveys, push applications and banner ads as well as app gamification.
  • Oversee the development of Bishop-McCann meeting apps and other internal platforms (ie Kudos, SurveyMonkey, OnArrival) as needed.
  • Oversee all meeting technology platforms. (Trumpia)
  • Communicate frequently with system partners, including attending annual seminars and conferences.
  • Troubleshoot problems in StarCite, Cvent, GetThere, Sabre, Trumpia, DoubleDutch and other platforms which may be utilized.
  • Create HTML emails for invitations, confirmations, departure notices and other communications through Cvent and MailChimp.
  • Create video and other multi-media products for clients.
  • Develop and oversee BMC and client social media strategies as needed.
  • Monitor link sharing and analytics for landing pages created outside of Cvent.
  • Create digital name badges.
  • Build Cvent gift selection website for onsite use.
  • Build surveys for post event feedback through programs such as SurveyMonkey and Cvent.
  • Build branded and integrated websites through WordPress or other web hosted platforms.
  • Oversee FTP server for hosting large files and transferring of large documents
  • Proactively manage client requests.

BUSINESS DEVELOPMENT

  • Lead digital solutions pricing and communicate guidelines internally.
  • Strengthen relationships with existing clients.
  • Participate in vendor and client visits as requested.
  • Provide reporting and proposal support as needed.
  • Attend industry functions to increase the visibility of our brand.

MINIMUM QUALIFICATIONS:

  • A relevant four-year degree or equivalent industry experience.
  • Minimum of 10 years of related experience in a corporate environment, managing digital projects and teams.
  • Proficient skills using Microsoft Outlook, Word, Excel and PowerPoint.
  • Experience with Cvent is preferred.
  • Experience working with third party email editors such as MailChimp.
  • Proficiency with HTML5, CSS3, PHP and secure file transfers through FTP servers.
  • Proficiency with website development, app development, Photoshop, Premium Pro, After Effects and Dreamweaver, WordPress.
  • Passion for staying current on industry trends as well as all system releases, enhancements, research and development.
  • Strong written, verbal and interpersonal communication skills.
  • Ability to prioritize and manage multiple projects concurrently and troubleshoot problems in a timely manner.
  • A proven attention to detail and accuracy.
  • Willingness to travel.
  • Positive, innovative and dependable team leader.

Attributes of the ideal candidate should include:

  • Strong alignment with our company values: impact-driven, curious, inclusive and playful.
  • Able to deliver a high level of customer centered service.
  • Confident presenter and public speaker.
  • Collaborative working style.
  • Both tech savvy and a people person.
  • Driven to uncover innovative digital solutions opportunities for Bishop-McCann clients.
  • A big dreamer but grounded in business.
  • High standards for personal and team performance.
  • Able to motivate, support and mentor a team.

This is ideal for a superstar who is a great listener, a strategic thinker, a flexible problem-solver, a strong project manager and loves to collaborate with clients and internal teams. Alignment with our company values is important –  that means you’re curious, impact-driven, compassionate, collaborative and playful. 

This position offers a competitive total rewards package that includes base salary, incentive bonus, medical, dental, vision, 401k and 18 vacation days (and more).  

Bishop-McCann strives for diversity and is proud to be an Equal Opportunity Employer.  

To apply for this position please send us your cover letter (through LinkedIn or directly through our email link) stating your salary requirements (or history if you prefer) and a resume. Only complete applications will be considered and this post will remain active until the position is filled.

Join us for a hands-on Apprenticeship

The mission of our Internship Program is two fold:

  1. We want to help grow and mentor Generation Next, our future leaders. We have the very best talent in the industry—join us for a hands-on experience working alongside our people.
  2. We want to be challenged and we want to learn from different perspectives. We want to surround ourselves and collaborate with students who bring an outside point of view. We know we’ll learn just as much as you do.

The Schedule

We review applications November 1 – December 1 for the Winter/Spring program, which begins January 1st.

We review applications May 1 – June 1 for the Summer/Fall program, which begins July 1st.

Opportunities vary each season. Please check our careers page for available opportunities.

Q&A

Q: What makes Bishop-McCann’s Apprenticeship program different?

A: We partner interns with Bishop-McCann associates who are passionate about working with and developing interns. We also want this to be valuable real-world work experience.

Q: What if I’m still in school during the program dates?

A: We’re open to exploring part-time schedules; individual listings will describe any schedule requirements.

Q: Will I get school credit?

A: We will work with various school’s programs and requirements to secure school credit when possible.

Q: Are internships paid?

A: Yes. We offer an hourly or daily stipend depending on the position.

Q: What are my responsibilities?

A: We want our interns to actively participate, to contribute to the success of our projects, to give feedback and at the end of the program to share key learnings in a companywide meeting.

Q: What’s the interview process?

A: We have a three-stage interview process, including a case study round interview, before we make any internship offers.

Q: Is a full time position guaranteed at the end of my program?

A: We can’t guarantee job placement, but we would love to explore any available opportunities with you and will support your career development as much as we can.

Not Seeing a Good Fit?

We could be launching a search for your dream position any minute so send us your resume anyway. Resumes, digital-porfolios and letters of interest can be sent to work@bishopmccann.com and someone from our Talent & Culture team will be in touch.

Bishop-McCann strives for diversity and is proud to be an Equal Opportunity Employer.